I recently purchased a Evolve Plus 2020 Edition. I fully charged the device for 2.5 hours, clicked the button 5 times, and held the button in and the pen does not heat up. I would like a replacement pen be sent to me or at least a new battery portion. Please advise next steps.
I think you get a malmanufacture item.
Please contact our after-sale team ( [email protected] ) to claim your warranty.Here is our warranty policy: https://www.yocanonline.com/warranty-af ... s-service/