How to fix: Yocan Evolve Plus XL wont charge

[Yocan]

I bought a yocan plus Xl it worked for a few an now it won’t charge the red light won’t pop on when put on charge an it won’t even turn on no more I really love this product but now I can’t even use it an feel like it’s a waste now can we please solve this somehow I always tell others about your company but now it’s I can’t even use the product

Answer:
Thanks for choosing our products.
If there is no indicator light when you charge it, please check the cable connection.
You can plug this cable in another micro-USB device, if it does charge, then the battery dies.

Please contact the head shop that you bought it from.
Or contact Yocan support team to claim warranty.